HAMMED, Yakub Korede

Streamlined check-in and gate/boarding procedures, ensuring 100% compliance with Green Africa's guidelines and safety standards, which contributed to consistent on-time flight departures.

Resolved complex passenger issues and inquiries efficiently, leveraging strong problem-solving skills to enhance customer satisfaction and minimize operational delays.

Managed reservations, ticketing, and ancillary services (excess luggage, upgrades) to optimize customer interactions and drive potential sales outcomes, contributing to revenue growth.

Coordinated effectively with ground staff and third-party vendors for safe, on-time aircraft turnarounds, and compiled detailed station handling reports for management decision-making.

Managed complex calendar schedules, travel arrangements, and meeting logistics for management, ensuring seamless coordination and efficient use of executive time.

Streamlined office operations by efficiently handling administrative and clerical tasks, including organizing and updating company records with a focus on data confidentiality and security.

Served as the primary point of contact for all phone inquiries and complaints, resolving issues courteously and professionally to maintain positive stakeholder relations.